Refund policy

REFUNDS POLICY
Refunds do not apply to the following goods:

Digital goods: ebooks and audiobooks. These are instant downloads.
For audiobooks, there is a Youtube sample. Listen to it first to see if you like it.

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for physical goods or personalized goods..

If you ordered a print book or a personalized product you can cancel it within the next 60 minutes after you completed the checkout.

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email (mpetrinolis@sapphiretales.com) within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!